Privacy- & Cookie Policy

1. Introduction

Welcome to Petalo (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.petalo.dk].
By using this Website, you agree to the collection and use of information in accordance with this Privacy & Cookie Policy. If you disagree with any part of this policy, please discontinue using our Website.

2. Information We Collect

2.1 Personal Information We may collect personal information that you voluntarily provide to us when you:

Create an account or fill out forms on our Website
Subscribe to our newsletter or marketing communications
Make a purchase or request information about our products or services
Contact our customer support or otherwise communicate with us

Examples of personal information include:

Name
Email address
Telephone number
Billing and shipping addresses
Payment information (e.g., credit card details) (secured and processed by third-party payment providers)
Any other information you choose to provide

2.2 Non-Personal Information

We may also collect non-personal information automatically as you navigate through our Website. This can include:

IP address
Browser type
Operating system
Referring website
Pages visited and time spent on each page
Links clicked
General demographic information

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Maintain Our Services: Process transactions, fulfill orders, and manage your account.
Improve User Experience: Analyze website usage to enhance and personalize your experience.
Marketing and Communications: Send newsletters, promotions, and other marketing materials (where permitted by law or based on your consent).
Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance.
Legal Obligations and Protection: Comply with applicable laws, enforce our terms and conditions, and protect the rights, property, or safety of Petalo, our users, and others.

4. How We Share Your Information

We may share your personal information with:

Service Providers: Third-party vendors (e.g., payment processors, analytics providers) who perform services on our behalf.
Business Transfers: A prospective or actual buyer (and its agents and advisers) in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction.
Legal Compliance: Government authorities and regulators when required by law or to protect our legal rights.

We will not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help improve user experience by remembering your preferences and personalizing content.

5.2 Types of Cookies We Use

Strictly Necessary Cookies: Required for the operation of our Website. Without these, certain features (like shopping cart functionality) may not be available.
Functional Cookies: Help us remember your preferences (e.g., language selection, region).
Analytics and Performance Cookies: Allow us to recognize and count visitors, learn how visitors move around the site, and improve how the site works.
Advertising/Targeting Cookies: Used to deliver relevant advertisements and track ad campaign performance.

6. Third-Party Cookies

Third-party service providers, such as analytics companies (e.g., Google Analytics), may place their own cookies on your device. We do not control the use of these cookies and are not responsible for the actions of these third parties. We encourage you to review the privacy policies of these providers for more information on how they handle your data.

7. Managing Cookies

You can manage your cookie preferences through your browser settings. You have the option to block or delete cookies, but please note that this may affect your user experience and some functionality of our Website.

8. Data Retention

We will retain your personal information for as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

9. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

The right to access, update, or delete your personal data.
The right to object to or restrict processing of your data.
The right to opt out of receiving marketing communications.
The right to data portability (receiving your personal data in a commonly used format).

To exercise any of these rights, please contact us at [contact email address]. We will respond to your request in accordance with applicable laws.

11. Children’s Privacy

Our Website is not intended for children under the age of [13/16 – depending on your local law], and we do not knowingly collect personal information from children. If you believe we may have collected data from a child, please contact us immediately at [contact email address] so we can remove it.

12. International Data Transfers

If you are accessing our Website from outside the country where our servers are located, your information may be transferred across international borders. We will take appropriate measures to ensure that any transfer of personal data complies with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically for the latest information on our privacy practices.

14. Contact Us

Email: hello@petalo.dk
Phone: +45 52 63 27 00